Privacy & Terms

Last updated: November 2026 · Genera Tech and Services (“Genera”, “we”)

This page explains what personal information we collect when you use our website, the Genera Store and our tools, why, who else handles it, how long we keep it, and what you can do about it. The terms that apply when you use the Services follow in Terms of use. One Genera account works across all of them.

Who is responsible for your information

The “data fiduciary” (controller) for the Services is Genera Tech and Services, registered at Nagercoil, Tamil Nadu, India. Contact: info@genera-holdings.com.

What we collect, and why

• Account: your email address and a protected form of your password (we never see or store the password itself), your name and, if you add them, company, phone and billing details. Used to create and secure your account, send sign-in and verification emails, and give you access to what you bought.
• Purchases: the plans and token packs you buy, orders, invoices and the details needed for a tax invoice (such as GSTIN and billing address). Payments are handled by Razorpay; we do not see or store your card details. Used to deliver what you bought, issue invoices, and meet tax and accounting law.
• Your work: projects you choose to save in the cloud (Floor Plan and Solar), and the settings, schedules and history of your jobs. Used so you can open them again from any device.
• Sign-in information for Floor Plan and Solar: when you sign up or sign in we record the time, your device type, operating system, browser, screen size, language, time zone, your approximate location (country, region and city from your connection) and a shortened IP address (the last part is removed). Used to keep the service secure and working. Kept for 90 days.
• Autodesk connection (APS Automations): if you connect your Autodesk account, we receive a sign-in token from Autodesk. We store it encrypted, and each time we act for you we use a short-lived token that carries only the permission that action needs. We read what you ask us to: hubs, projects, folders, model versions and their sheets and properties, and (if you open those screens) Issues, RFIs and clash results. We store the names of the projects and models you choose, your schedules and run history, and the exported files only for the short time needed to deliver them (a ZIP link is valid about 15 minutes; safety copies are deleted within 24 hours to 7 days). We use these only to provide the feature you asked for. You can disconnect at any time (we then tell Autodesk to revoke the token), and you can also revoke it in your Autodesk account.
• Token wallet and usage: how many tokens you bought and used, and which job used them, so we can charge correctly, show you your history and keep our books.
• Enquiries: what you send through the contact form (name, email, company, phone, message and any attachment). Attachments are stored privately, opened only by our team, and deleted after 90 days. Used to reply to you.
• Waitlist: the email you give when you ask to be told that a product has launched. Used once, for that. We ask for your consent when you join.
• Website analytics: we use Umami, a privacy-friendly analytics service that does not use cookies and does not build a profile of you. It records which pages are viewed and general information such as browser and country. We run its tracker from our own servers and we respect your browser’s “Do Not Track” setting. We do not use advertising or cross-site tracking.
• Technical and security logs: error and security reports from our servers and from your browser (for example when a page blocks something for safety). Kept for up to 90 days.

We do not sell your information and we do not use it for third-party advertising.

Cookies and similar technologies

• Sign-in cookie (necessary): keeps you signed in across Genera apps. It is removed when you sign out.
• Preferences (necessary): your theme, currency and similar choices, kept in your browser.
• No advertising, tracking or analytics cookies are used.

Who handles your information for us

These providers process information only on our behalf and under their own security commitments. Some of them store it outside India.

• Supabase: database, sign-in, file storage (servers in Sydney, Australia).
• Vercel: hosting of the website, store and apps (global network, mainly the United States).
• Razorpay: payment processing (India).
• ZeptoMail (Zoho): sending our emails such as sign-in codes, invoices and replies.
• Cloudflare Turnstile: stops automated spam on the contact form (loads only when you start the form).
• Umami: website analytics, as described above.
• Autodesk: when you connect your Autodesk account, Autodesk handles that data under its own terms and privacy statement; we act on your instruction.
• Google Fonts and similar font or icon services: your browser asks them for the typefaces and icons our pages use, so they see your IP address.

Where we send information outside India we do so only to the providers above, for the purposes above.

How long we keep it

• Your account and your work: until you delete them (see below).
• Orders, invoices, GST and accounting records, and the token ledger: as long as tax and company law require, currently up to 8 years, even if you delete your account.
• Sign-in information for Floor Plan and Solar: 90 days. Contact-form attachments: 90 days. Contact-form messages: until dealt with and then up to 2 years. Waitlist email: until the product launches and we have told you, or until you ask us to remove it. Security and error logs: up to 90 days.
• Autodesk token: until you disconnect or delete your data, or Autodesk stops accepting it.

How we protect it

We use encryption in transit; the Autodesk sign-in token is encrypted when stored; files you or we store are private and reached only through short-lived links; our servers hold only the permissions they need and we narrow Autodesk permissions per action; access to administration needs an admin account; actions on payments and security are logged; and we limit automated abuse. No method is completely secure, so please keep your sign-in details private, use a strong, unique password, and tell us at once if you suspect misuse. If a breach affects your personal information we will tell you and the authorities as the law requires.

Two-step sign-in adds a second check to your password. We are adding it as an option; once available we strongly recommend turning it on, because without it anyone who learns your password can sign in as you.

Your rights and choices

• See, correct or erase your information. You can change your profile in your account, and delete your cloud projects, tool profile, sign-in history, Autodesk connection and schedules yourself in Account → Security → Delete my data, or delete your whole account. Records we must keep by law (orders, invoices, tax) stay and are no longer linked to a sign-in.
• Withdraw consent at any time (for example emails from a waitlist), by writing to us or deleting your account. This does not affect what was done before.
• Ask us for a copy of what we hold about you, or to nominate someone to act for you if you cannot. We reply within 30 days and, in any case, within the time the law allows.
• Complain. Please tell us first so we can fix it. You may also complain to the Data Protection Board of India or another authority that has power over us.

Grievance officer

Name: Aswini G · Email: aswini.g@genera-holdings.com · Address: Nagercoil, Tamil Nadu, India. We acknowledge a complaint within 48 hours and aim to resolve it within 30 days.

Children

Our services are meant for business and professional use and are not directed at children. If you believe a child has given us information, contact us and we will remove it.

Changes to this notice

We may update this notice. The date at the top shows the latest version. If a change is important we will tell you in the Store or by email.

Terms of use

By creating an account, buying a plan or tokens, or using our website, store or tools (together, the “Services”), you agree to these terms. If you do not agree, please do not use the Services.

Using the Services

• You must be at least 18 years old, or use the Services on behalf of a business that is legally able to enter into this agreement.
• Give accurate information and keep it up to date. You are responsible for all activity under your account and for keeping your sign-in details private. Do not share your account with others unless your plan allows it. Using a strong, unique password and, when it is offered, two-step sign-in is part of keeping your account safe; we are not responsible for loss caused by someone who signs in with your details.
• Do not misuse the Services. This includes attempting to access other users’ accounts or content, interfering with or overloading the Services, bypassing access limits, token or licence checks, using automated means to extract data, or using the Services for anything unlawful.
• Do not copy, resell, sublicense, reverse engineer, decompile or extract the source code of any tool, except where the law allows it despite this restriction.

Plans, tokens, payments and licences

• A plan gives you a personal, limited, non-exclusive, non-transferable right to use the relevant tool for the period and under the conditions of that plan. We keep all other rights.
• APS Automations needs an active plan and tokens. Tokens are bought in packs, are used up as jobs run, and expire on the date shown in your wallet; expired tokens cannot be used and are not refunded. The tokens a job needs are an estimate: the actual use depends on your model and settings. If your tokens run out, a job waits up to 24 hours for a top-up and then expires; work already finished is made available to you. Charges made by Autodesk to you under your own Autodesk agreement are separate and are not covered by us.
• Prices, plans, token rates and features may change from time to time. A change does not affect a plan you have already bought during its current period or tokens you have already bought.
• Taxes are charged where the law requires them. You are responsible for providing correct billing details.
• Refunds and cancellations are covered by our Refund & Cancellation Policy. In short: a service that has started, or tokens that have been used, are not refundable; duplicate charges, payments we did not activate and failures on our side are refunded.
• We may suspend or end access, without notice and without any refund, if these terms are breached, or a payment is reversed or disputed. While a payment is disputed with a bank, the plan and tokens it paid for are paused.

Autodesk and other connected services

• When you connect your Autodesk account you allow us to act on your behalf within the permissions you approve, only to provide the features you use. You are responsible for having the right to access and process the projects and files involved, and for following your organisation’s and Autodesk’s terms.
• Genera is an independent developer. It is not owned, sponsored or endorsed by Autodesk. Autodesk, Revit, BIM 360 and Autodesk Construction Cloud are trademarks of Autodesk, Inc.
• The Services depend on third-party services whose availability, limits and prices we do not control. They may change, which can affect the Services.

Our tools are working aids

• Our tools and their outputs are provided as working aids. You are responsible for checking every output, and for your own professional judgement, before relying on it for construction, permits, costing, compliance or any other decision.
• You are responsible for the information you enter and for the results you produce, publish or submit to others.

Reporting an issue

• If you notice something wrong with a product or the Services, please report it to us at info@genera-holdings.com with as much detail as you can.
• We will review reports and try to resolve them. If an issue continues for several days, we will consider it and decide on an appropriate resolution. The nature of any resolution is at our discretion, and nothing here promises a particular outcome, response time or level of support.

Availability and changes

• The Services are provided on an “as is” and “as available” basis. We may update, change, suspend or discontinue any part of the Services at any time, and they may be unavailable from time to time, for example during maintenance, security action or because of events outside our control. We may pause the Services without notice if we think your data or ours is at risk.
• The Services may rely on or link to third-party services. We are not responsible for them.
• Some listings are provided by our partners. If you choose to visit a partner, you leave our Services and your purchase and use of their product are governed by their own terms and privacy notice. Prices and offers are set by the partner and may change. Some of these links are affiliate links, which means we may earn a commission at no extra cost to you.

Ownership

• The Services, their software, design, content, and the Genera name and logo belong to Genera Tech and Services and are protected by law. The content you create from your own data, including files we export for you, is yours, and you give us the limited permission needed to store and process it in order to provide the Services.

Disclaimers and limits of liability

• To the fullest extent the law allows, we give no warranties of any kind, express or implied, including that the Services will be uninterrupted, error-free, secure, accurate or fit for a particular purpose.
• To the fullest extent the law allows, Genera Tech and Services, its owners, staff and partners are not liable for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, data, business or goodwill, arising from your use of, or inability to use, the Services.
• Where liability cannot be excluded, our total liability for any claim relating to the Services is limited to the amount you paid for the relevant product in the three months before the claim arose.
• You agree to protect Genera Tech and Services against claims, losses and costs arising from your breach of these terms, your misuse of the Services, or content you submit that infringes the rights of others.

Disputes

• Please write to us first at info@genera-holdings.com and give us 30 days to try to resolve the matter. If we cannot, the courts named below decide it.

General

• We may change these terms. The date at the top shows the latest version, and continued use means you accept the current version.
• We are not responsible for any delay or failure caused by events beyond our reasonable control.
• If any part of these terms is found to be unenforceable, the rest stays in force. Not enforcing a term is not a waiver of it. These terms are the whole agreement between you and us about the Services.
• These terms are governed by the laws of India, and the courts of India have jurisdiction over any dispute.

Questions

Reach us through the contact form or at info@genera-holdings.com.